Online urgent care at your fingertips

Our primary care physicians are available day and night, wherever you are. Make an appointment for non-emergency needs and speak to a top doctor today.

Avoid the urgent care waiting room

Access high-quality urgent care quickly and easily with an online visit through Accolade Care.


Quick appointments

Same and next-day appointments


Available everywhere

Availability in 50 states, 365 days a year


Top doctors

Doctors trained at the top 50 U.S. medical schools


Many conditions treated

Online treatment for over 3,500 conditions

Convenient prescription pickup

Accolade Care doctors are qualified to diagnose, prescribe medications, refill prescriptions and refer you to specialists – all online – in all 50 U.S. states. Once your medication is prescribed or refilled, it can be sent to the pharmacy of your choice nearest your home or workplace.

24/7 Care Team Support

Understanding your ongoing chronic care plan is essential to achieving good health. Your Care Team of nurses and care coordinators guides you through every step, answering questions by phone or through our unlimited in-app messaging service. From finding the right specialists to refilling prescriptions, we’re here throughout your healthcare journey.

Urgent care services

Access high-quality care from the comfort of your home. Our board-certified physicians can address your health concerns with a wide variety of treatment options, including referrals for testing and labs, prescriptions and refills. You can also schedule a follow-up visit with a primary care physician.

Patient services

Our board-certified physicians have experience treating an array of conditions, including:

  • COVID-19, Cold, Flu 

  • UTIs 

  • Back and neck pain 

  • Dental infections

  • Sinus infections 

  • Asthma and Allergies 

  • Migraines 

  • STD testing referrals

  • Tests, labs and referrals

Urgent care medications

After a medical consultation, urgent care physicians can send prescriptions to the pharmacy of your choice if you qualify. Tell the doctor about your medical history and any medications you are taking, including supplements, to avoid potential drug interactions.

  • Allergy and asthma medication

  • Medication for stomach conditions

  • Medication for colds, flus and other respiratory conditions

  • Medication for non-life-threatening conditions

When to go to the emergency room instead

If you or the person you are accessing care on behalf of are experiencing any of the following, go to a hospital emergency room to seek medical attention immediately:

  • Anaphylactic reaction (throat closing)

  • Severely broken bone

  • Chest pain

  • Breathing trouble

  • Bleeding that won’t stop

  • Serious illnesses and injuries

  • Unconsciousness

  • Severe vomiting, dizziness or headache

  • Any life-threatening emergency

  • Conditions that may require hospitalization

How it works


Step 1

Select an online doctor.


Step 2

Choose a time that fits your schedule.


Step 3

Have your virtual visit by phone or computer.


Step 4

If needed, your doctor can refer a specialist or place orders for tests, imaging or vaccinations.

Your urgent care benefits

Shorter wait times

Skip the commute and avoid wait times with a virtual visit. With flexible scheduling, you can be seen for an urgent care appointment on the same day, in as little as 15 minutes. Eliminate long travel times, the search for a parking spot and time spent in the waiting room filling out paper forms.

Accessible healthcare

Access online urgent care services in the comfort and convenience of your own home. If you don’t live close to an urgent care facility, accessing a board-certified urgent care doctor in your state has never been easier. Address and array of urgent needs without the barriers to care that come with travel.


A virtual urgent care visit is significantly cheaper than going to the emergency room for non-emergency conditions. The cost of an online urgent care visit depends on your employee benefits and health plan coverage. Once you activate your benefit, you will see your visit price prior to confirming your appointment.

Convenient care

Don’t take time off to visit an urgent care center. Get a virtual visit instead. Schedule an urgent care appointment at a time that fits your busy schedule, avoid commutes, and get the care you need quickly. Accolade Care urgent care doctors are qualified to diagnose, prescribe medications, and refer you to specialists.

Safe, contactless visits

With online urgent care visits, you don’t have to risk exposure by going to an in-person facility. Get the same high quality urgent care while staying safe, giving you peace of mind. Communicate with your healthcare professional without a mask, in the safety and comfort of your home.

Prescriptions, refills & referrals

At your virtual visit, our board-certified doctors will address your urgent care needs, diagnose any conditions and may prescribe any appropriate medications. If needed, your doctor will write you a prescription and electronically send the medication to the pharmacy nearest you for pickup.


Can urgent care help with COVID-19, RSV, flu and pneumonia?

Yes, Accolade Care doctors can help to diagnose and treat a wide variety of non-emergency conditions, including COVID-19, RSV, cold, flu, pneumoniaand more. Our doctors can order lab tests as needed to confirm your diagnosis.  

With our online urgent care services for COVID-19, we can send you an at-home COVID-19 test kit and then quickly send you back your results online. If you test positive, you can book an appointment with one of our physicians to discuss treatment options online. We also can provide referrals for COVID-19 antibody testing. 

How much does urgent care cost with insurance?

The cost of a virtual care visit depends on your employee benefits and health plan coverage. Once you activate your benefit, you will see your visit price prior to confirming your appointment.

Does online urgent care offer x-ray orders?

Yes, our online urgent care doctors can order x-rays after a qualifying medical evaluation to the labs nearest you. Our physicians can also order other in-person tests and labs for you. You can easily schedule a follow-up with one of our primary care physicians to discuss your results and the next steps or your care plan.

Does urgent care do STD testing?

Yes, you can access STD testing through our urgent care services. Your physician can order STD testing to your local in-person lab or clinic and schedule a follow-up visit to discuss results.